Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Peer10 platform (“Service”), operated by Peer10 (“we,” “our,” or “us”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

The Service is intended for use by youth sports organizations, their administrators, coaches, parents, and guardians. Individual user accounts require users to be at least 18 years old. Player profiles are created and managed by parents or organization administrators on behalf of minors.

Age Verification

By creating an account, you represent that you are at least 18 years old. Organization administrators are responsible for verifying the ages of athletes registered on the platform and for ensuring that parental consent is obtained for athletes under 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We may require additional verification of parental relationships as described in our Children's Privacy Notice.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Organization administrators are responsible for managing user access within their organization, including inviting coaches and parents and managing role assignments.

3. Acceptable Use

You agree to comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you agree not to:

• Use the Service for any unlawful purpose
• Upload content that is harmful, abusive, or inappropriate
• Attempt to access data belonging to other organizations
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools to scrape, collect, or harvest data from the Service
• Attempt adversarial manipulation of AI features

4. Organization Data

Organizations retain ownership of all data they input into the Service, including player information, registration records, schedules, and communications. We process this data solely to provide and improve the Service as described in our Privacy Policy and Data Processing Agreement.

Organization administrators may export their data at any time. Upon account deletion, all organization data is permanently removed within 30 days.

5. Media Content

By uploading media content (photos, game film) to the Service, you confirm that you have the right to share that content and grant us a limited, non-exclusive license to process it for the purpose of providing platform features such as coaching summaries and player highlights.

We do not claim ownership of your media content. All uploaded media remains accessible only to authorized users within your organization and is never publicly shared.

6. Copyright and DMCA

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content on the Service infringes your copyright, you may submit a takedown notice in accordance with the Digital Millennium Copyright Act (DMCA).

Filing a DMCA Takedown Notice

Send a written notice to our designated copyright agent at:

• Email: [email protected] (subject: “DMCA Takedown”)
• Mail: Peer10, Attn: DMCA Agent, 15214 Fishhawk Preserve Drive, Lithia, FL 33547, USA

Your notice must include:

1. Identification of the copyrighted work claimed to be infringed
2. Identification of the material to be removed and its location on the Service
3. Your contact information (name, address, telephone number, email)
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner
5. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
6. Your physical or electronic signature

Counter-Notice

If your content was removed due to a DMCA notice and you believe the removal was in error, you may submit a counter-notice with the same required information plus a statement consenting to the jurisdiction of the federal district court for your address. We will forward counter-notices to the original complainant.

Repeat Infringer Policy

We will terminate the accounts of users who are repeat copyright infringers in appropriate circumstances.

7. AI Features

The Service uses artificial intelligence to provide features including roster balancing, game film analysis, and coaching insights. AI-generated content is provided as suggestions and should be reviewed by authorized humans before any action is taken. We do not guarantee the accuracy of AI-generated outputs.

We do not use your organization's data to train general-purpose AI models. AI processing is scoped to your organization's data only.

Beta and Preview Features

Some features may be designated as “Beta” or “Preview.” These features are provided “as is” without warranty. Beta features may be modified, suspended, or discontinued at any time without notice. Use of beta features is at your own risk.

8. Payment Terms

Paid plans are billed on a per-season or annual basis as selected during signup. All fees are non-refundable except as required by applicable law or as described in our refund policy. We reserve the right to change pricing with 30 days' notice before your next billing cycle.

9. Third-Party Services

The Service integrates with third-party services including Stripe (payments) and Supabase (authentication). Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with advance notice. We are not liable for any downtime or service interruptions.

11. Limitation of Liability

To the maximum extent permitted by law, Peer10 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Peer10, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) content you upload to the Service, or (d) your violation of any rights of a third party.

13. Dispute Resolution

Informal Resolution: Before filing a formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: If we cannot resolve a dispute informally, you and Peer10 agree to resolve any remaining dispute through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. Arbitration will be conducted in Delaware or, at your election, by telephone or online.

Class Action Waiver: You and Peer10 agree that disputes will be resolved on an individual basis only. Neither party may participate in a class action, class arbitration, or other representative proceeding. If this waiver is found unenforceable, the entire arbitration agreement is void.

Opt-Out: You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out.

Small Claims Exception: Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

14. Termination

We may suspend or terminate your access to the Service if you violate these Terms, with notice where practicable. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, and your data will be handled in accordance with our Privacy Policy.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemics, acts of government, internet or infrastructure failures, or other force majeure events.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

17. Electronic Communications

By creating an account, you consent to receive electronic communications from us (e.g., email, in-app notifications). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, except where superseded by federal law (e.g., COPPA, ADA).

19. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and any order forms or service agreements, constitute the entire agreement between you and Peer10 regarding the Service and supersede all prior agreements.

21. Assignment

You may not assign these Terms without our prior written consent. Peer10 may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, with notice to you.

22. Government Use

If you are using the Service on behalf of a government entity, you acknowledge that the Service is a “commercial item” as defined in 48 C.F.R. § 2.101 and that use by the government is subject to these Terms.

23. Contact Us

For questions about these Terms, contact us at [email protected].